What would happen if your favourite coffee shop started acting like a bank? With an automated order system producing your caffeine fix based on assumptions, there would be no chance of a tall, soya milk cappuccino with sugar free vanilla syrup and an extra shot of Guatemalan espresso! Well...
26 Apr 2017Press Release
first direct has cut rates across selected two, five and ten year fixed rate mortgages, giving homebuyers a wider choice of mortgage products and longer fixed terms to suit different financial needs. The revised mortgage range, which is available from today (16 February 2017)...
16 Feb 2017Press Release
first direct has launched fdesign, an exciting new platform which allows customers to become directly involved in developing new products and services. After a successful pilot where first direct worked alongside a group of customers to develop improvements to the website firstdirect.com, fdesign is now being rolled out to more customers.
13 Dec 2016Press Release
first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.
22 Sep 2016Press Release
first direct will be the main sponsor at Leeds LGBT Pride’s Tenth Anniversary Celebration and join in this amazing celebration in its home city of Leeds and beyond. Tracy Garrad, CEO of first direct, commented: “At first direct we believe doing your own thing is a good thing.
22 Jul 2016Press Release
first direct has cut rates across its award winning two and five year fixed rate mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 1 July 2016)...
1 Jul 2016Press Release
first direct has been recognised as the UK’s Banking Brand of the Year for an incredible third year in a row at the highly regarded Which? Awards. Which? is the largest consumer body in the UK, and the Awards were launched in 2007 to celebrate and reward companies and individuals that consistently get it right for consumers.
27 May 2016Press Release
first direct has worked with Google on Android Pay, ensuring its customers are among the first to have access to the new service. Customers with a compatible Android device can download the app from the Google Play store and add their first direct card details to start using Android Pay. If a customer already uses a first direct card for Google Play...
18 May 2016Press Release
HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK. The move will make it easier for the deaf community who use British Sign Language (BSL) to communicate with the banks through their telephone banking service.
30 Mar 2016Press Release
first direct’s customers who use Android devices will be some of the first in the UK to have access to Android Pay, the payment service offered by Google, when it launches later this year. Android Pay will provide a more convenient way of making payments at almost 460,000 terminals up and down the country. When launched...
23 Mar 2016Press Release