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More than half will always return at least one of those extra items Millennials are at the forefront of a new ‘spend & return’ culture created by the widespread availability of free delivery and returns in online shoppe.o, accorde.o to a survey by first direct. Almost two thirds (63%) of millennials are now shoppe.o online at least once a week...


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first direct customers are now able to make secure peer-to-peer payments seamlessly while using social media apps such as WhatsApp and Facebook Messenger. In another first for UK banking, customers can now use the in...


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Mobile banking is now the number one channel of choice for first direct customers. More first direct customers are using the app on their smartphone rather than their computer to manage their current accounts. The switchover took place in August and was confirmed in September’s figures. On average...


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According to data collected in an independent consumer survey required by the Competition and Markets Authority (CMA), first direct customers would recommend the bank for its personal current accounts.


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first direct has enabled Pay by Siri*, allowing customers to make payments on their iPhone with a simple voice command such as "Hey Siri, Pay [Priya] £15 with first direct.” first direct customers can now pay existing payees or mobile contacts via Paym** without having to open their banking app or put in any passwords.


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first direct has wasted no time in optimising its Mobile App to support Face ID on the iPhone X. Face ID technology allows iPhone X customers to log onto the first direct Mobile App and authorise payments using their face. All Apps on the iPhone X which use Touch ID will automatically switch over to Face ID. But by optimising its Mobile App...


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Ahead of the launch of Open Banking in January 2018, first direct is partnering with Bud, a fintech start-up, to trial a new business model, which provides customers with an integrated offering of financial services products and tools from across the market, including those from other providers where most appropriate.


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ – meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The Apps are now live on iOS and Android, available from the apple store and Google Play Store.


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14% now using money transfer services at least once a month A quarter of us will use FX in any six-month period More than one in five sending morney to friends and family living abroad   Once the preserve of wealthy individuals buying and selling property, cars, art, and other high-value items...


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Samsung Pay will be available from 20 June. Stuart Haire, Head of Retail Banking and Wealth Management UK, HSBC, said: “Samsung Pay is just one of the ways we’re helping customers manage their money in a safe and convenient way.


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