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Britons one step closer to using their body as their password as HSBC and first direct bring voice and touch identification to more than 15 million UK customers More than a third (37%) of people agree that traditional passwords are outdated security measures Customers set to enjoy a simpler and more secure banking experience HSBC and first direct are today...


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HSBC and first direct customers will offer customers access to Apple Pay, which is transforming mobile payments with an easy, secure and private way to pay, soon after it launches in the UK. Francesca McDonagh, head of retail banking and wealth management UK, HSBC “HSBC and first direct customers will be among the first in the UK to use Apple Pay...


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On 18 October 2012 HSBC servers came under a denial of service attack which affected a number of HSBC websites around the world. This denial of service attack did not affect any customer data, but did prevent customers using HSBC online services, including internet banking. We are taking appropriate action, working hard to restore service.


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  Spare a thought for the ten cyclists from HSBC and first direct starting their 147.5 mile marathon charity cycle ride at 6am from the Golden Mile on Friday 22nd June.  The team are aiming to ride from Blackpool to Bridlington in a leg busting 12 hours to raise £12,500, or just a little over £1000 an hour for ChildLine, the bank's partner charity.


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first direct will start to roll out Contactless cards this month, enabling customers to pay for items up to the value of £15 with just a single ‘tap'. The direct bank will be replacing those debit cards which are due to expire from May 2012 onwards...


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first direct and guests discuss Social Customer Service at Social Media Week London first direct are hosting their second Social Media Week London event with a panel of key figures from the financial services industry. The recently released “The Rise of the Social Customer” research, commissioned by first direct and authored by ItsOpen...


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Office of National Statistic (ONS) data released on Tuesday showed that fees from financial services added to CPI (consumer Price Index) inflation in July 2011, increasing 1.1% between June and July.  Mortgage fees have been highlighted as the culprit.  However mortgage fees are often used by lenders to manage down a mortgage rate...


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Mark Mullen has been announced as the new CEO at Leeds based, first direct bank, taking over the role on 1 September.


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HSBC and first direct customers can now donate vital funds to the Disasters Emergency Appeal DEC East Africa Crisis Appeal via their 3789 ATM machines nationwide, the only high street banks to provide the facility.  Commenting on the introduction, Head of Community Affairs, Peter Bull said...


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Employees of first direct and HSBC took on a major endurance challenge to help raise over £20,000 for ChildLine.   The 60 employees who work across six of the firm's sites in the UK - including first direct in Hamilton, HSBC Hamilton and HSBC Edinburgh...


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