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The annual Customer Service Survey from Which? has put first direct at the top of 100 of the largest brands in the UK, across all sectors for the way it treats customers. In order to make this conclusion, Which?


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More than one in four UK holidaymakers will rely entirely on cash to cover their spending needs when they go abroad this summer, according to research by first direct. Despite the flexibility and security provided by credit and debit cards, the survey of 2,000 adults found 29% of travellers plan to take only foreign currency on holiday this year. The cash...


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ – meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The Apps are now live on iOS and Android, available from the apple store and Google Play Store.


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The app is now live on iOS and available from the apple store, and will be available for Android customers shortly.


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What would happen if your favourite coffee shop started acting like a bank? With an automated order system producing your caffeine fix based on assumptions, there would be no chance of a tall, soya milk cappuccino with sugar free vanilla syrup and an extra shot of Guatemalan espresso! Well...


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first direct has launched fdesign, an exciting new platform which allows customers to become directly involved in developing new products and services. After a successful pilot where first direct worked alongside a group of customers to develop improvements to the website firstdirect.com, fdesign is now being rolled out to more customers.


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first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.


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Despite there being an app for almost every part of our daily lives, we are still a nation of ‘talkers’, according to new research by first direct, the UK’s most recommended bank.  The poll...


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first direct has cut the rates across its award-winning mortgage range by up to 0.51%, giving homebuyers an even greater choice of products to suit different financial needs. The revised mortgage range...


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first direct has cut rates across its award winning two and five year fixed rate mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 1 July 2016)...


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