first direct has launched fdesign, an exciting new platform which allows customers to become directly involved in developing new products and services. After a successful pilot where first direct worked alongside a group of customers to develop improvements to the website firstdirect.com, fdesign is now being rolled out to more customers.
13 Dec 2016Press Release
first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.
22 Sep 2016Press Release
Despite there being an app for almost every part of our daily lives, we are still a nation of ‘talkers’, according to new research by first direct, the UK’s most recommended bank. The poll...
14 Sep 2016Press Release
first direct has cut the rates across its award-winning mortgage range by up to 0.51%, giving homebuyers an even greater choice of products to suit different financial needs. The revised mortgage range...
22 Jul 2016Press Release
first direct has cut rates across its award winning two and five year fixed rate mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 1 July 2016)...
1 Jul 2016Press Release
first direct has been recognised as the UK’s Banking Brand of the Year for an incredible third year in a row at the highly regarded Which? Awards. Which? is the largest consumer body in the UK, and the Awards were launched in 2007 to celebrate and reward companies and individuals that consistently get it right for consumers.
27 May 2016Press Release
first direct has worked with Google on Android Pay, ensuring its customers are among the first to have access to the new service. Customers with a compatible Android device can download the app from the Google Play store and add their first direct card details to start using Android Pay. If a customer already uses a first direct card for Google Play...
18 May 2016Press Release
HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK. The move will make it easier for the deaf community who use British Sign Language (BSL) to communicate with the banks through their telephone banking service.
30 Mar 2016Press Release
first direct’s customers who use Android devices will be some of the first in the UK to have access to Android Pay, the payment service offered by Google, when it launches later this year. Android Pay will provide a more convenient way of making payments at almost 460,000 terminals up and down the country. When launched...
23 Mar 2016Press Release
Britons one step closer to using their body as their password as HSBC and first direct bring voice and touch identification to more than 15 million UK customers More than a third (37%) of people agree that traditional passwords are outdated security measures Customers set to enjoy a simpler and more secure banking experience HSBC and first direct are today...
19 Feb 2016Press Release