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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The app is now live on iOS and available from the apple store, and will be available for Android customers shortly.


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What would happen if your favourite coffee shop started acting like a bank? With an automated order system producing your caffeine fix based on assumptions, there would be no chance of a tall, soya milk cappuccino with sugar free vanilla syrup and an extra shot of Guatemalan espresso! Well...


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first direct has launched fdesign, an exciting new platform which allows customers to become directly involved in developing new products and services. After a successful pilot where first direct worked alongside a group of customers to develop improvements to the website firstdirect.com, fdesign is now being rolled out to more customers.


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first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.


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Despite there being an app for almost every part of our daily lives, we are still a nation of ‘talkers’, according to new research by first direct, the UK’s most recommended bank.  The poll...


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first direct has cut the rates across its award-winning mortgage range by up to 0.51%, giving homebuyers an even greater choice of products to suit different financial needs. The revised mortgage range...


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first direct has cut rates across its award winning two and five year fixed rate mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 1 July 2016)...


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first direct has been recognised as the UK’s Banking Brand of the Year for an incredible third year in a row at the highly regarded Which? Awards. Which? is the largest consumer body in the UK, and the Awards were launched in 2007 to celebrate and reward companies and individuals that consistently get it right for consumers.


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first direct has worked with Google on Android Pay, ensuring its customers are among the first to have access to the new service. Customers with a compatible Android device can download the app from the Google Play store and add their first direct card details to start using Android Pay. If a customer already uses a first direct card for Google Play...


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HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK. The move will make it easier for the deaf community who use British Sign Language (BSL) to communicate with the banks through their telephone banking service.


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