first direct Lab
Skip menus

Search Results

Filter


first direct has worked with Google on Android Pay, ensuring its customers are among the first to have access to the new service. Customers with a compatible Android device can download the app from the Google Play store and add their first direct card details to start using Android Pay. If a customer already uses a first direct card for Google Play...


Share this (opens in a new window)

HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK. The move will make it easier for the deaf community who use British Sign Language (BSL) to communicate with the banks through their telephone banking service.


Share this (opens in a new window)

first direct’s customers who use Android devices will be some of the first in the UK to have access to Android Pay, the payment service offered by Google, when it launches later this year. Android Pay will provide a more convenient way of making payments at almost 460,000 terminals up and down the country. When launched...


Share this (opens in a new window)

Britons one step closer to using their body as their password as HSBC and first direct bring voice and touch identification to more than 15 million UK customers More than a third (37%) of people agree that traditional passwords are outdated security measures Customers set to enjoy a simpler and more secure banking experience HSBC and first direct are today...


Share this (opens in a new window)

first direct has launched a range of market-leading fee free 10 year fixed rates, and cut rates across its award winning mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 12 February 2016)...


Share this (opens in a new window)

Half of Brits baffled by terms such as ‘arrangement fee’ and ‘standard variable rate’. first direct launches comedy video series to demystify mortgage jargon. While nearly half of Brits (46%) claim they understand home-buying terminology, new research shows that actually two thirds – including the most experienced home...


Share this (opens in a new window)

In the first half of the year, more than half a million bank customers complained about their current accounts. Even though many people in the UK are dissatisfied with their existing bank, they still feel like switching is too much hassle.


Share this (opens in a new window)

With a score of 86.7 points (out of 100) first direct is once again number one when it comes to customer satisfaction for banks and building societies, according to the latest UK Customer Service Institute report.  The bank has also increased its score across all sectors to come joint second overall, up from third place last year.


Share this (opens in a new window)

first direct has ranked second overall in the January 2015 UK Customer Satisfaction Index (UKCSI), the national measure of customer service published every six months by the Institute of Customer Service. first direct scored 86.7 points (out of 100) well over the UKCSI average of 76.0 points...


Share this (opens in a new window)

uSwitch has announced that first direct has come top in 8 out of 9 categories1 in its 2014 Current Account Awards, based on votes from over 10,000 current account customers.  The online and telephone bank, recently named Best Banking Brand by Which? And Most Trusted Financial Provider by Moneywise, ranked top in the Best Current Account...


Share this (opens in a new window)