first direct Lab
Skip menus

Search Results

Filter


Last night first direct was announced as the winner of the Best Current Account Provider Award at the Consumer Moneyfacts Awards held at the Guoman Tower Hotel in London. Industry professionals from leading financial services and utility providers gathered at the event hosted by television presenter Mark Durden-Smith.


Share this (opens in a new window)

first direct has come top of the financial brands in the Nunwood Top 100 Companies for Customer Service.  And second only to Amazon in the whole poll. Click on Nunwood's press release below for more details:


Share this (opens in a new window)

J.D. Power and Associates Reports: Loyalty among Retail Banking Customers in the UK has Eroded due to Perceptions of Banks Becoming Increasingly Profit-Driven first direct Ranks Highest in Customer Satisfaction with Retail Banks in the United Kingdom LONDON: 30 November 2010...


Share this (opens in a new window)

first direct tops the 2010 Which? table for big brands' customer service; while AOL Broadband has been deemed 'best avoided'. In the first Which? survey to compare service levels across different industries, the consumer champion asked people to rate 75 UK big brands*. It found the level of customer service offered by brands such as first direct...


Share this (opens in a new window)

At midnight on 1st October 21 years ago, first direct took its first call and sparked a banking revolution by offering customers a 24/7/365 service. As first direct celebrates 21 years of customer-focused, award- winning banking and innovation, below are 21 facts that you may or may not know.   1. first direct has 1.2 million customers...


Share this (opens in a new window)

In an unusual topic for a survey, MoneySavingExpert (MSE) polled its followers on their feelings for the worst customer service, rather than the best. We got the fewest votes meaning we came out on top in terms of the overall service we provide! Of the people surveyed, 85% of first direct customers voted us as 'Great'.


Share this (opens in a new window)

(Press release created by Which? Money) The big high street banks continue to fall short of customers' expectations, with the smaller banks, such as first direct and Smile, yet again topping the Which? Money People's Choice poll*. The consumer champion's annual round-up of Which?


Share this (opens in a new window)

(Release courtesy of Which? Money.) Many savings providers fail to keep their customers informed about important changes to interest rates on their accounts, according to new research from the experts at Which? Money*.


Share this (opens in a new window)

Last night at the Moneywise Customer Service Awards direct bank first direct was named the UK's most trusted financial brand in 2010, according to research by Moneywise magazine. The overall winner first direct was widely praised in the survey. One satisfied customer said:  "Best customer service around and they are always there on the end of the phone...


Share this (opens in a new window)

Professor Karen, Professor of Psychology at the University of Hertfordshire describes her research for first direct on how which side of the brain you use can influence how you manage your money. Related article: www.newsroom.firstdirect.co m/p...


Share this (opens in a new window)