first direct Lab
Skip menus

Search Results

Filter


first direct has been named Best Financial Services Provider by Which? for the third year in a row. The awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers and the bank fought off stiff competition from The Co-op, Yorkshire Building Society and John Lewis to take the prized award.


Share this (opens in a new window)

first direct has achieved the highest ever score for a bank in a Which? customer satisfaction survey with 93%, beating the na.hest rival by 5% and the lowest score by over 100%.


Share this (opens in a new window)

Britons switched off to current account change  Nearly nine in ten Brits (87%) are unaware or confused about the changes being brought in to improve current account services and make it easier for them to switch¹, according to first direct.


Share this (opens in a new window)

first direct has been announced as the Best Online Provider at the Consumer Moneyfacts Awards announced on Friday 27 January at the HAC in London. Industry professionals from leading financial services and utility providers gathered at the event hosted by television presenter Jake Humphrey.  According to Moneyfacts...


Share this (opens in a new window)

Only 9 days into the New Year and first direct has won the MoneySupermarket.com 'Overall Best Provider in the Market' award.  On Monday MoneySupermarket.com announced the winners of their inaugural awards, the 'Supers', for banks and building societies that offer the best products and services to customers.


Share this (opens in a new window)

first direct has teamed up with AVG, one of the world's leading anti-virus companies, to offer its Internet Banking customers access to anti-virus and internet security software, essential for staying safe online.


Share this (opens in a new window)

first direct's current account  has won The Personal Finance Awards 2011/12 by themoneypages.com for the second year running, hot on the heels of its recent J D Power and Associates top ranking for customer satisfaction.


Share this (opens in a new window)

As first direct uses the first direct Lab to involve customers in choosing its next debit card design, Natalie Cowen, Head of Brand and Communications at the direct bank comments on why they've chosen co-creation to help guide their choices. "Our customers often comment that, whilst they like our stylish black cards...


Share this (opens in a new window)

Wendy Duncan, Mortgage Manager at first direct, sheds some light on why first direct mortgages are recommended by Which?


Share this (opens in a new window)

Using its mortgage customer satisfaction survey to find out which lenders kept its members happiest Which? has named First direct its most recommended mortgage lender for the fifth year running with a customer score of 89% (10% above its closest rival The Co-operative Bank).


Share this (opens in a new window)