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Recent research* by first direct, winner of the 2013 uSwitch Best Account Opening Service and Overall Best Current Account Provider Awards, has found that 44% of UK adults have never switched their current account and a further 27% have only moved their banking once.


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First Direct and Smile triumph in the uSwitch Current Account Awards, taking first and second place in all but two categories[2] First Direct wins Overall Best Current Account Provider, Overall Satisfaction, Best telephone Service and Best Account Switching Service. As current accounts fall under the spotlight of the new financial regulator...


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first direct has announced that it is reducing the monthly amount people need to pay into its 1st Account. From 1 April the minimum amount new customers will need to put into its account will reduce from £1,500 to £1,000 and from 1 May for existing customers. Mark Mullen, CEO of first direct...


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Direct bank placed third overall in UKCSI  first direct has been ranked joint third in the Institute of Customer Service's latest  Customer Satisfaction Index (UKCSI) of top performing organizations in the UK.  The UKCSI is the national measure of customer satisfaction.


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first direct's wins awards for customer service and online account management  In uSwitch.com's survey of 10,000 credit card customers first direct lived up to its reputation, winning Best Telephone Customer Service and Best Online Account Management in the 2013 uSwitch Credit Card Awards.    Andy Forbes...


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Moneysupermarket recognises the best banks and building societies in 2012 MoneySupermarket, the UK's number one comparison website, today announced the winners of the 2012 'Supers' awards. The 'Supers' award the financial services companies that have provided the very best products and services in the last year...


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first direct named Best Current Account (overdraft) Moneynet is proud to announce the results of its third annual awards recognising the top personal finance providers and products from the last twelve months. John Sexton Managing Director of Moneynet said: "It has been another testing but highly competitive year for banks...


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The repeated scandals to hit UK banks are taking their toll on customer loyalty according to a new report out today. Of the 7,000 people questioned in the report almost one in five cited the integrity of the organisation as a key factor in deciding their likelihood both of remaining loyal to their bank and in recommending it to others.


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first direct has been named Best Financial Services Provider by Which? for the third year in a row. The awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers and the bank fought off stiff competition from The Co-op, Yorkshire Building Society and John Lewis to take the prized award.


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first direct has achieved the highest ever score for a bank in a Which? customer satisfaction survey with 93%, beating the nearest rival by 5% and the lowest score by over 100%.


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