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Birmingham Employee Celebrated Following National Search  Britain’s most inspiring boss has been revealed as a Birmingham employee.  Gill Mortlock...


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Matt Colebrook, CEO of first direct at their headquarters in Leeds, West Yorkshire.  The company has managed to raise £2.1 million for Childline.  Pictured with Matt is first direct employee, Lyn Hallard, who has spent time as a volunteer councillor for Childline. Related article: www.newsroom.firstdirect.co m/p...    


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On Tuesday 31 August 90 people in first direct's Hamilton call centre took the plunge with a sponsored bungee jump in aid of ChildLine.  The brave Hamilton troops jumped off a crane from 180ft in the car park to raise over £6,200 which could help the charity answer 1550 calls.  Related article: www.newsroom.firstdirect.co m/a...


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In an unusual topic for a survey, MoneySavingExpert (MSE) polled its followers on their feelings for the worst customer service, rather than the best. We got the fewest votes meaning we came out on top in terms of the overall service we provide! Of the people surveyed, 85% of first direct customers voted us as 'Great'.


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(Press release created by Which? Money) The big high street banks continue to fall short of customers' expectations, with the smaller banks, such as first direct and Smile, yet again topping the Which? Money People's Choice poll*. The consumer champion's annual round-up of Which?


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As a sponsor of the Observer Food Monthly Awards first direct's very own Head of Marketing, Paul Say, has been invited to sit on the judging panel.  As part of the judging team he is required to put forward a nomination for each of the following special judges' categories...  Best Producer - Rewards the best producer of food in the UK.


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first direct has received the highest customer loyalty ranking in the consumer banking sector based on the Satmetrix 2010 European Net Promoter® benchmark industry rankings.  first direct was the clear winner in the banking sector ahead of eight other banks in the study. With a Net Promoter Score* (NPS) of +42%...


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Last night at the Moneywise Customer Service Awards direct bank first direct was named the UK's most trusted financial brand in 2010, according to research by Moneywise magazine. The overall winner first direct was widely praised in the survey. One satisfied customer said:  "Best customer service around and they are always there on the end of the phone...


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first direct have scooped the awards for "Best Short Term Fixed Rate Mortgage" and "Best Current Account and Offset Mortgage" at the glittering Moneyfacts awards on Friday 11 June. The direct bank was also commended in the "Best Variable Rate Mortgage Provider" and "Best Remortgage Provider" categories.


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first direct has been named best financial services provider at the 2010 Which? Awards*, beating stiff competition from The Nationwide Building Society and Co-operative Bank.  Over the last 12 months, first direct has achieved Which? Recommended Provider status for its current accounts, savings accounts and co.uit cards...


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