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A new report published today (2 December) by one of the world’s top management consultancies has named first direct as the bank most recommended by UK consumers.  It completes a hat-trick of major advocacy and service accolades for first direct in recent months...


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first direct has officially been named a CoolBrand, in an influential annual initiative to identify the UK's coolest brands. The CoolBrands® list, now in its twelfth year, follows a vote by a combination of 3,000 consumers and a panel of 37 designers, style experts, media personalities and prominent figures from the worlds of TV, fashion and music.


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Recent research* by first direct, winner of the 2013 uSwitch Best Account Opening Service and Overall Best Current Account Provider Awards, has found that 44% of UK adults have never switched their current account and a further 27% have only moved their banking once.


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First Direct and Smile triumph in the uSwitch Current Account Awards, taking first and second place in all but two categories[2] First Direct wins Overall Best Current Account Provider, Overall Satisfaction, Best telephone Service and Best Account Switching Service. As current accounts fall under the spotlight of the new financial regulator...


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Andy Forbes, Head of product at first direct, celebrates first direct's Moneysupermarket 'Supers' wins.  We bagged Best Overall Provider and Best Current Account Provider.


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In the biggest-ever experiment carried out into how people use social media, first direct asked volunteers from across the UK to change their Facebook and Twitter habits for a month. first direct used the results to identify a broad range of personality types in social media - from the obsessive 'ultras' to the self-promoting 'peacocks'.


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Direct bank placed third overall in UKCSI  first direct has been ranked joint third in the Institute of Customer Service's latest  Customer Satisfaction Index (UKCSI) of top performing organizations in the UK.  The UKCSI is the national measure of customer satisfaction.


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first direct's wins awards for customer service and online account management  In uSwitch.com's survey of 10,000 credit card customers first direct lived up to its reputation, winning Best Telephone Customer Service and Best Online Account Management in the 2013 uSwitch Credit Card Awards.    Andy Forbes...


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Moneysupermarket recognises the best banks and building societies in 2012 MoneySupermarket, the UK's number one comparison website, today announced the winners of the 2012 'Supers' awards. The 'Supers' award the financial services companies that have provided the very best products and services in the last year...


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first direct named Best Current Account (overdraft) Moneynet is proud to announce the results of its third annual awards recognising the top personal finance providers and products from the last twelve months. John Sexton Managing Director of Moneynet said: "It has been another testing but highly competitive year for banks...


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