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HSBC and first direct websites suffer attack

18 Oct 2012

On 18 October 2012 HSBC servers came under a denial of service attack which affected a number of HSBC websites around the world.

This denial of service attack did not affect any customer data, but did prevent customers using HSBC online services, including internet banking.

We are taking appropriate action, working hard to restore service. We are pleased to say that some sites are now back up and running.

We are cooperating with the relevant authorities and will cooperate with other organisations that have been similarly affected by such criminal acts.

We apologise for any inconvenience caused to our customers throughout the world.


As of 03.00 UK time on 19 October all HSBC websites globally returned to normal availability. We'd like to thank all customers who were inconvenienced for their patience.

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