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HSBC and first direct add airspace closure cover to their travel insurance

01 Dec 2010

***Disruption due to airspace, airport and port closure now covered as standard***

***Extra cover provided free to all new and existing travel insurance customers*** 

HSBC & first direct will make airspace closure cover a standard feature of all their travel insurance policies from 1 December 2010. This follows the two banks' decision to allow claims from travel insurance customers affected by April's volcanic ash cloud, which was in contrast to the majority of insurers. 

The policy improvements will enable new and existing customers to claim on their insurance if they have to cancel their trip or are forced to remain abroad due to airspace, airport or even port closure1.  This means travel disruption due to situations such as pandemics, prevention of terrorism or natural disasters could now be covered. 

Brendan Cook, Head of HSBC Customer Propositions, said: "In April, we helped thousands of our customers who were stranded all over the world after the Icelandic volcano ash cloud brought European airspace to a standstill.  As The World's Local Bank we felt this was appropriate - despite this kind of event not being covered in the standard terms and conditions.  We've now gone a step further to help our customers in the future - and for more than what are hopefully extremely rare events."

 

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For further information please contact:

 

HSBC: Simon Coughlin                          first direct : Rebecca Hirst

020 7992 1574                                       0113 276 6899

simon.coughlin@hsbc.com                    rebecca.hirst@firstdirect.com

Notes to Editors:

 

  • 1. Cover is provided with effect from 1st December 2010 for customers who have to cancel their holidays or are forced to remain abroad due to closure of airspace, or an airport or port they are travelling through or from, of more than 24 hours, subject to claims assessment and other usual policy terms and conditions.

 

HSBC and first direct 's travel insurance is underwritten by Aviva Insurance UK Limited. 

HSBC Bank plc: HSBC serves 15.6 million customers in the UK and employs approximately 58,000 people.  In the UK, HSBC offers a complete range of personal, premier and private banking services, commercial banking for small to media businesses and corporate and institutional banking services. HSBC Bank plc is a wholly owned subsidiary of HSBC Holdings plc. 

The HSBC Group: HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. The Group serves customers worldwide from around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, North America, Latin America and the Middle East. With assets of US$2,418 billion at 30 June 2010, HSBC is one of the world's largest banking and financial services organisations. HSBC is marketed worldwide as 'the world's local bank'. 

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