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Logging on to our iPhone App just got easier.....

05 Jul 2011

The first direct iPhone App continues to be extremely popular with our customers. To date over 120,000 customers have downloaded it and usage is growing week on week, with over 2 million log ons using the App and 400,000 payments made on the go!  

But that doesn't mean we're complacent; we've listened to feedback and made some improvements. By introducing an option to save your username securely within the App and making the password entering process more straightforward, we've made it quicker and easier for our customers to log on whilst on the move. Everybody who already has the App will automatically receive an update notification on their iPhone / iPod touch in the usual way. 

The App continues to receive great feedback from customers and the mobile industry. This week Mapa online competitor intelligence stated that our App "has functionality to rival some of the best banking apps from around the globe." 

Justine Haworth, Head of Strategy and Design in Digital Solutions, last week presented at the Mobile Technology in Financial Services Summit on the extremely successful launch of the app. 

Not only that, but our App has been shortlisted in the CorpComms DigiAwards in the Most Innovative App category - we're very excited about this and will find out if we've won later this week. Keep your fingers crossed!

P.S. Since launching our iphone app we've had many requests for an Android app. We hear you, don't worry! Our plans are to make our 'on the go' mobile service available on other smartphone devices, but as yet we can't say when this will be, but we promise you'll be the first to know.

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first direct has added new payment functionality to its Banking on the go App, allowing customers to create new beneficiaries and Standing Orders from their mobile device. Customers now have the ability to set up and make payments to major beneficiaries and to family and friends by accessing the mobile banking app using Touch ID or a Digital Secure Key.


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There have been a lot of queries and discussions on Talking Point and Twitter about whether or not first direct have or are planning to have an iPhone App.  We can confirm that, whilst customers can't download a first direct App from the Apple store, we do have a version of our internet banking site which can be more easily viewed on the iPhone.


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