first direct Lab
Skip menus

first direct Launches Contactless

08 May 2012

first direct will start to roll out Contactless cards this month, enabling customers to pay for items up to the value of £15 with just a single ‘tap'.

The direct bank will be replacing those debit cards which are due to expire from May 2012 onwards, with new cards containing the contactless technology enabling customers to swipe for goods in time for the Olympic Games.

Barnaby Jenkins, Head of Cards for HSBC, said: "Contactless technology is an efficient and secure way for customers to pay for goods, with a clear time saving advantage over alternative forms of payment. By starting to issue cards now customers will be able to take advantage of the contactless payment pads that are being installed in Olympic venues, across the UK as well as overseas.

"Security is an important consideration for us too, with customers enjoying the same protection against fraudulent transactions as with the existing chip and pin system."

The technology is being rolled out to first direct customers from May.

ENDS -

For further information please contact Rebecca Hirst on 0113 276 6899, rebecca.hirst@firstdirect.com or Amanda Brown on 0113 276 6700, amanda.brown@firstdirect.com

first direct facts

Winner of the Which? Best Financial Provider award 2 years running

Top financial institution in the Which? Customer Satisfaction Survey with an all-time high of 93%

Ranked first in the Retail Banking Satisfaction Study by J D Power & Associates for two years running

Recently (Feb 2012) received 90% customer satisfaction in a survey carried out by  MoneySavingExpert.com

first direct provides both telephone banking and online banking services to its 1.2m customers.  It offers a full range of personal banking products including its award winning Current Account and offset mortgages.

 

 

 

 

Share this (opens in a new window)

You may also be interested in …

In the first half of the year, more than half a million bank customers complained about their current accounts. Even though many people in the UK are dissatisfied with their existing bank, they still feel like switching is too much hassle.


Share this (opens in a new window)

first direct and guests discuss Social Customer Service at Social Media Week London first direct are hosting their second Social Media Week London event with a panel of key figures from the financial services industry. The recently released “The Rise of the Social Customer” research, commissioned by first direct and authored by ItsOpen...


Share this (opens in a new window)