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13th Oct 2009
first direct dare to share what their customers think!
We've always loved to chat, which is lucky being a telephone bank! But we wanted to give our customers the opportunity to talk back and let us know how they really feel about us. With this in mind we recently launched our new acquisition campaign - "Live". It works by taking everything that's said about us online, from over 8 million forums...
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24th Sep 2009
first direct comes top in Which? Money mortgage lender satisfaction survey
In a recent survey conducted by Which? Money* first direct came out on top for mortgage customer satisfaction with a score of 91 per cent. The consumer champion found that first direct is well above the average customer satisfaction score for mortgage lenders which increased this year to 62 per cent from 58 per cent last year.
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10th Jul 2009
Banks with worst records on complaints to be exposed
A recent article in the Times highlights the FSA's new ruling on exposing the Banks with the best and worst complaints handling. first direct comes out as one of the best. Related article:
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29th Jun 2009
first direct clears up at the Moneywise Customer Service Awards 2009
first direct has swept the board winning six awards, in Moneywise's Customer Service Awards 2009. The Awards are the result of a six-month long research investigation to find out what Britons really think about their financial services providers. More than 10...
- 29th Jun 2009
- 29th Jun 2009
- 29th Jun 2009
- 11th Jun 2009
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21st Apr 2009
Timeless values back in fashion
Britain is returning to timeless values of respect, honesty and everyday courtesy. nearly one quarter of people (24 per cent) think that common courtesy is important nine out of ten people claim everyday gestures make them smile one in five say a chat with a stranger makes them happy 30% of Britons have given up their place in a queue for someone else.
- 30th Jan 2009
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Ours podcasts on first direct interactive
first direct: Check out Which? Money's podcast commending us for letting our customers know about changes in savings rates http://bit.ly/b4qEsp
10:10 AM Jul 30th, 2010 from web
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