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9th Mar 2010
first direct is named as the most trusted current account provider by This is Money
94% of first direct's customers rate the customer service they receive on their current account as good or very good - the highest positive response for any institution in any category of the This is Money awards...
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29th Jun 2009
first direct clears up at the Moneywise Customer Service Awards 2009
first direct has swept the board winning six awards, in Moneywise's Customer Service Awards 2009. The Awards are the result of a six-month long research investigation to find out what Britons really think about their financial services providers. More than 10...
- 30th Jan 2009
- 30th Jan 2009
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18th Sep 2007
first direct reshapes the current account
first direct is to reshape its current account and savings products on 1 November to help customers earn serious money on their savings rather than small change on their current account. Following extensive customer research...
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11th Oct 2006
first direct announces changes to current account and overdraft products
first direct is writing to all its customers over the next month to tell them about changes to its current account and overdraft products. The changes are aimed at encouraging people to use first direct as their primary bank. According to latest research from Research International*...
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23rd Jun 2004
game, set and switch
research shows good customer service is the match point for customers choosing a current account bank As Wimbledon approaches its second week, tennis fever sweeps the country and the talk of the courts is the importance of a good service game in modern day tennis. Customers, meanwhile, are saying the same applies to switching bank accounts...
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15:31 PM Mar 16th, 2010 from web
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