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• 30th Jul 2010

  Savers kept in the dark about rate changes, finds Which?  

  (Release courtesy of Which? Money.) Many savings providers fail to keep their customers informed about important changes to interest rates on their accounts, according to new research from the experts at Which? Money*.

  
• 12th Jul 2010

  Britain united by individualism  

  New breed of 'eccentrics' abound-  ONCE the sole preserve of the rich upper classes, today's society is overflowing with colourful eccentricity.  New research from first direct reveals it's not a stiff upper lip nor even resilience that unites Brits, instead it's our eccentric characters (65 per cent).  Forget mad relatives who were once taboo...

  
• 6th Jul 2010

  £99 mortgage fee brings record weekend for first direct  

  Following the introduction of its simplified £99 fee for all mortgages, first direct has experienced its busiest weekend yet this year for sales enquiries.  The new flat structure, introduced as part of the bank's Summer Offers, has eliminated much of the confusion caused by varying fees on many mortgage products in the market.  Richard Tolchard...

  
• 1st Jul 2010

  first direct cuts mortgage rates and makes all fees £99 in a challenge to traditional providers  

  Cuts are the order of the day and in a bid to step up competition in the mortgage market and help homeowners, first direct has reduced the rate on five of its popular mortgage products as part of its Summer Offers (please see details below).  The leading direct bank is also simplifying its mortgage range by having one very low £99 fee for all products.

  
• 18th Jun 2010

  first direct earns highest customer loyalty ranking among UK banking sector in Satmetrix 2010 European Net Promoter Industry Report  

  first direct has received the highest customer loyalty ranking in the consumer banking sector based on the Satmetrix 2010 European Net Promoter® benchmark industry rankings.  first direct was the clear winner in the banking sector ahead of eight other banks in the study. With a Net Promoter Score* (NPS) of +42%...